Когда мне пришли ботинки Тундра без стелек, я спросил как решить проблемку). Меня выслушали и прислали из Клим письмо, типо гарантию подтверждаем и вышлем новую пару обуви Вам после того, как Вы пришлете доказательство уничтоженной пары которая пришла без стелек ). Правда у меня рука не поднялась их уничтожить)))
Hello , Thank you for sending the picture of your Tundra GTX Boot 8 Black in for warranty. I want to inform you that your Tundra GTX Boot 8 Black has been replaced under warranty due to the Missing Parts. Before we can send you a replacement, we will need you to destroy your item and send us a picture. Your replacement item could be on backorder, but will be shipped to you upon availability&;Please reply to this email with your destroyed pictures. Boots: Cut the tongue out of both boots-need to see all destroyed pieces-3 left in stock Jackets/Parkas/Vests/Shirts: Cut in half up the back from bottom hem to top of collar-need to see all destroyed pieces We would love to hear your feedback at this link. Please complete this 2-3 minute survey and you will have a chance to win a Klim Lifestyle Product. Please let us know if you have any questions or concerns.